Yesterday I received an email from American Express to say they were discontinuing their iPad app and recommending I migrate to the iPhone app.
I don’t have an iPhone, and using the iPhone app on the iPad is not a great use of screen real estate, nor does it work in landscape mode, whereas the current iPad app is useful — it shows me my outstanding balance, statements, card offers and all that.
The same day, my British Airways iPad app updated and has lost all useful functionality. Instead of showing upcoming flights, seats, upgrade options, account details, etc., it now just allows you to book flights, though not as flexibly as the previous version (and certainly not the website) which also allowed you to explore cheapest fares.
Neither of the iPhone apps are ‘universal’ apps that resize to use the iPad screen size.
Is this the result of two independent decisions that seem to ignore what a user wants from an app? A lack of development resource? Or due to something being imposed by Apple with the move to iOS 13 / iPadOS? I thought the aim was to have universal apps that would work across iPhone, iPad and Mac…